Refund policy
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At Bella Flash, we want every order to feel like a great choice. If something doesn’t work out quite the way you expected, we’re here to make the return process simple, clear, and easy to understand.
Eligible items may be returned within 30 days from the date your order is marked as delivered.
To qualify for a return, items must:
Items that do not meet these requirements may not be eligible for a refund.
For hygiene and other applicable reasons, certain products cannot be returned, including:
Please contact our Customer Support team before sending any merchandise back.
Email: vip@bellaflash.com
Please include:
Once your request has been reviewed and approved, we’ll provide the appropriate return instructions and return address.
Returns sent without authorization may not be accepted.
For returns that are not caused by an error on our part, customers are responsible for the return shipping costs.
Original shipping charges are generally non-refundable.
We recommend using a shipping service with tracking when sending a return. Bella Flash cannot be responsible for packages that are lost or damaged while being returned.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please provide:
After reviewing the information, we’ll determine the appropriate solution, which may include a replacement or refund.
Once your returned item has been received and inspected, we’ll notify you of the return status.
If approved, your refund will be issued to the original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional time to make the refunded amount available in your account.
If you need to cancel your order, please contact us within 12 hours of placing your order.
Once an order has entered processing or has already been shipped, cancellation may no longer be possible.
Cancellation Email: vip@bellaflash.com
Packages may be returned to us if they are refused, left unclaimed, or sent to an incorrect address provided by the customer.
If the package needs to be shipped again, additional shipping or handling charges may apply.
Where applicable, these costs may be deducted from the refundable amount.
Bella Flash
3159 Lakeland Dr
Nashville, TN 37214
United States
Business Address Only — Not a Return Address
Please do not send returns to this address unless our Customer Support team specifically instructs you to do so.
Contact us first to receive the correct return authorization, instructions, and return address.
If you have questions about returns, refunds, damaged items, or your order, please contact us.
Bella Flash
Customer Support Email:
vip@bellaflash.com
Business Address:
3159 Lakeland Dr
Nashville, TN 37214
United States
Business Address Only — Not a Return Address
Our Customer Support team aims to respond within 24–48 business hours.
Here’s to dressing up, feeling amazing, and making every moment count.
From little plans to unforgettable nights, we’re here for the looks that make you feel confident, beautiful, and completely yourself.
Bella Flash — Make it yours. Make it unforgettable.
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